Privacy policy

Raglan Surf Co Privacy Policy

Last updated: 2 October 2025

Raglan Surf Co Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, how we use it, and the choices you have. It applies to all information collected through our website raglansurf.com, in-store, and through our advertising campaigns.

Information We Collect

We may collect the following types of information when you interact with us:

Personal details you provide: such as your name, email address, phone number, shipping/billing address, and payment information when you make a purchase, sign up for our newsletter, or contact us.
Website usage information: including pages viewed, products added to cart, purchases, IP address, browser type, and referring site.
Cookies and tracking data: collected through technologies such as cookies, pixels, and tags (e.g. Meta Pixel, Google Analytics, Google Ads).
In-store information: if you choose to join promotions, mailing lists, or competitions.

How We Use Your Information

We use your information to:

Process and fulfil orders you place through our website.
Provide customer service and respond to enquiries.
Improve our website, products, and services.
Send you marketing emails (with your consent) about new products, promotions, and news.
Show you relevant advertising on platforms such as Facebook, Instagram, and Google.
Analyse website traffic, performance, and marketing effectiveness.

Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies. These help us:

Remember your preferences and improve your shopping experience.
Understand how visitors use our website.
Deliver advertising and remarketing campaigns through third parties such as Facebook (Meta), Instagram, and Google.

You can manage or disable cookies in your browser settings. Please note some website features may not function properly if you disable cookies.

Advertising and Remarketing

We use third-party services such as Meta (Facebook & Instagram) and Google Ads to deliver personalised advertising. These services may use information from your activity on our website to show you ads that are more relevant.

You may see ads for Raglan Surf Co when you browse Facebook, Instagram, Google, or partner websites.
You can control how these platforms use your information by adjusting your Facebook Ad Preferences and Google Ad Settings.

We do not sell your personal information to third parties.

Sharing Your Information

We may share your information with trusted third parties who help us operate our website and services, including:

Shopify (our website platform and payment processor).
Shipping and delivery partners.
Marketing and analytics providers such as Meta, Google, and email marketing services.

These third parties are only authorised to use your information to provide services to us and must keep it secure.

Data Retention and Security

We keep your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. However, no online service is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under the Privacy Act 2020 (NZ), you have the right to:

Request access to the personal information we hold about you.
Ask us to correct or update your information.
Withdraw your consent for marketing communications at any time by clicking “unsubscribe” in our emails.
Adjust your browser and ad platform settings to control cookies and personalised ads.

To make a privacy request, please contact us (see Section 9).

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

Contact Us

If you have any questions or requests about this Privacy Policy or your personal information, please contact us at:

Raglan Surf Co Ltd
7 Wainui Road
Raglan, New Zealand
Phone: +64 7 825 8988
Email: info@raglansurf.com